Frequently asked questions
If something goes wrong
Section titled “If something goes wrong”A member says no email arrived
Section titled “A member says no email arrived”Check their junk folder first. Then check the address on their member page; a typo is the usual cause. Resend from Members → Pending Invitations. If they already have a ClubEzy account under that address, the invitation also shows inside the app under pending invitations, email or not.
A member sees “Invitation unavailable”
Section titled “A member sees “Invitation unavailable””The link was already used, expired after 30 days, or was cancelled. Send a new one from Pending Invitations.
A member sees “This invitation is for a different email address”
Section titled “A member sees “This invitation is for a different email address””They are signed in to ClubEzy with another address. They should sign out and sign in, or create an account, with the address you invited. Or invite the address they actually use.
The registration form says “Nobody can open this form yet”
Section titled “The registration form says “Nobody can open this form yet””The form is active but not attached to a season, or the season’s Registrations Open toggle is off. Tick the season on the form and turn registrations on under Seasons.
“Most tools are disabled until you choose the season context”
Section titled ““Most tools are disabled until you choose the season context””You have an organisation selected but no season. Click the season chip at the top of the sidebar.
My manager can’t edit registration forms
Section titled “My manager can’t edit registration forms”Form templates need the Admin role. Managers work the registrations that come in but do not change the forms. Change their role from their member page under Season Role Management.
The import said an email could not be delivered
Section titled “The import said an email could not be delivered”The invitation was created anyway. Fix the address on their member page and resend from Pending Invitations.
Questions we get asked
Section titled “Questions we get asked”Can I take payments through ClubEzy?
Section titled “Can I take payments through ClubEzy?”Not yet. Fees and shop orders are settled outside ClubEzy, by bank transfer or in person; your bank details appear on order emails. Use the Paid tick on the compliance checklist to track who has paid.
Can I delete a season or a member?
Section titled “Can I delete a season or a member?”No. Seasons archive, and membership history is kept. Permanent deletion is done by ClubEzy staff on request.
Where do members go for help?
Section titled “Where do members go for help?”Help & Support in the app chats with ClubEzy for app problems. Questions about the club itself (teams, fees, times) come to you.