Work the registrations queue
Who does this: an Owner, Admin or Manager, regularly while registrations are open. The dashboard shows a banner, “n registrations awaiting a decision”, whenever there is work here.
Before you start
Section titled “Before you start”- Select the season.
- Know which team each applicant belongs in. Most decisions here are “yes, and in this team”.
The statuses
Section titled “The statuses”| Status | Meaning |
|---|---|
| Submitted | Received, nothing decided yet. |
| Trialling | Checked in to a trial, outcome not decided. |
| Invited | You have made an offer and it is waiting on the applicant. |
| Accepted | The offer was accepted; they are a member now. |
| Declined | You said no. They can be re-invited. |
| Offer withdrawn | You took back an offer. They can be re-invited. |
| Offer declined | The applicant turned the offer down. They can be re-invited. |
| Withdrawn | The applicant pulled their registration. |
The same key is behind the info button next to the Status filter.
- Go to Registrations. The header shows the totals; filter by Status, Team or search by name.
- Open a registration’s ⋮ menu, or click through to View Details to read the answers first.
- Choose one of:
- Invite to make an offer. Pick Squad place or Train-on place (train-on players join training and team chat but are left off match selection), choose the Team, and send. The status becomes Invited.
- Add Directly (skip invite) to make them a member immediately, with no offer email. Use this for people you have already spoken to.
- Decline to say no. Write a short reason; it is included in the email.
- If circumstances change while an offer is out, Withdraw offer takes it back. Re-Invite and Resend Invite do what they say.
Export CSV downloads the current list, and Trial Desk is the check-in screen for trial days (see Run your season).
What happens next
Section titled “What happens next”- Invite sends “You’re invited to join {club} on Clubezy” (or, for a child, “{child} is invited to join {club} on Clubezy” to the parent). Accepting the link adds them to the season and team. The status moves to Accepted and they appear on the team’s roster.
- Decline sends “Your registration with {club}” with your reason.
- Add Directly sends nothing about the registration; they simply appear as members.
New members land in the app with the team already in place. Next: get your members onto the app.
If something goes wrong
Section titled “If something goes wrong”- An offer was accepted but they are not on the roster. Check the team on the registration; if none was chosen, open the team and use Add Players.
- A parent registered a child and the offer went to the parent. That is by design for anyone under 18: the parent accepts on the child’s behalf.
- The applicant is missing a team. The Trial State filter has a Missing Team option; invite them with a team set.
- You need to take payment. ClubEzy does not take payments. Record fees your own way and use the Paid tick on the member’s compliance checklist to track it.